Dear Customer, Autumn is nearly through and winter is just around the corner as the radiators get turned up, fireplaces come into play once again and curling up in front of the TV for longer periods seems to be the way for the next few months, if you’re in warmer climates watching Sky or Freesat, then we’d like to trade places! IMPORTANT CHANGES - NEW PHONE NUMBER & OPENING HOURS: We’ve moved offices, and sadly had to change numbers, however, it’s all for the better. Please ADD / UPDATE OUR NEW MAIN NUMBER BELOW immediately to your contacts: SKYSAT-EUROPE: Main office sales & support:  UK  0044 – 1782 454 221 Phones are also now staffed all day from 0930 - 1830 hours CET non-stop. VERY IMPORTANT - THE NEW STYLE WHITE SKY CARDS: If you have NOT HAD your white card in the mail and you think you are entitled / should have received one, please call us immediately here in the UK on 0044 - 1782 454 221, Mon-Fri 0930-1830 hours CET. Have your existing Sky card number (9 digits) ready when you call and we’ll check eligibility and, where applicable, we’ll chase your replacement card for you. TIME IS RUNNING OUT- WE’RE HERE TO HELP where we are able. The old blue cards are being turned off any day now. We’re still waiting on some tail-enders of these new cards to arrive, but, PLEASE LET US KNOW so we can be more pro-active opposed to being re-active. IMPROVEMENTS TO CUSTOMER SERVICE AND WEBSITE: Earlier in November, we’ve started an expansion program, making another large investment into  smarter technology, better servers, new programs, new and larger offices and, more quality full time staff but to list a few. Over the next few months, with a planned completion of all our in-house works by 31 Jan 2010, we’ll be subtly implementing these changes to enhance your ease and means of communication with us. This will include how queries and problems are logged, online ordering improvements, and user control over your ‘account’ for example. Also, a radically different and new-look, more customer focussed website is being launched to replace the existing site in the coming weeks. This will be developed in real-time through end Jan 2010 when all planned enhancements should be completed. POSSIBLE FURTHER GOOD NEWS WE HOPE FOR 2010 We are working hard to lobby for better, reduced ‘annual hosting fees’ for 2010. We hope we can advise in December 2009 officially. We believe we might see a reduction which will be passed fully to you for those watching subscription TV from SKY. We’re also offering a 50% and upto 100% reduction in hosting charges per any one year... Just get 4 customers signed up in any one year for subscription services and YOU’LL GET a 50% reduction that year. If you can get 8 customers signed up in that same period, you’ll get a 100% reduction for that year. BLACK FRIDAY 1 DAY SALES EVENT Last Friday in November. An American tradition- the US’s biggest sale event of the year, so, we’ve decided to join-in and throw caution to the wind and offer a number of our popular products at fantastic prices for 1 day only - perfectly timed for Christmas too! On many of the purchases, there’ll be ‘extra freebies’ thrown in at no extra cost - so when you open your order, you might have really lucked out! Just click on www.skysat-europe.com on BLACK FRIDAY, and choose ONLINE STORE. WELCOME NEWBIES: If you're receiving this e-update for the first time, you're possibly a newbie...Thank you for entrusting us with your TV needs. We genuinely aim never to be beaten on combined exceptional service, support and pricing. If you’ve got a problem, no matter how small, please always consider using our website and our FAQ section first to see if there’s a fix available there for you, and if that doesn’t help WE WANT TO HEAR FROM YOU as we can only help you if you tell us the problem! Log a support request online, or, call the central sales and support team - that NEW NUMBER you’ll need to make a note of is 0044 - 1782 454 221 and is staffed Mon-Fri 0930-1830 hours CET, non-stop. Thank you for your time on this update. Wishing you a great holiday season and New Year. Enjoy TV this autumn and winter! SKYSAT-EUROPE SUPPORT TEAM t   0044 - 1782 454 221 e  questions@skysat-europe.com w  www.skysat-europe.com