Shipping terms - what you can expect to receive in the way of service
If you are in anyway uncertain about what equipment or service you need, contact us first before ordering – simply go to our CONTACT US section of this site to get in touch.
- Shipment of your order:
Your order will be shipped to you, normally within 2-3 business days of your order being placed and paid-for.
All orders are shipped using either regular postal courier or parcel courier type services depending on what services were available to you at time of purchase. You should anticipate arrival of your order within approximately 7 working days of dispatch.
For possible shipments to locations and countries outside or not a part of the EU or in areas that do not ‘show’ on our system, please use the CONTACT US section of this site. Remember, some non-EU countries may charge import duty on goods which is your liability, not ours.
- Claims for loss or damages:
Claims must be made within 2 working days of receipt of goods, in writing – we suggest via email. Give as much information as possible to the problem, taking pictures to support the claim, which will again help us to help you more quickly.
Please examine your delivery carefully. The processing of a claim for whatever reason will be discussed on an individual basis in a timely manner so long as we’ve been contacted by you within 2 working days of receipt of your goods.